Scheduling

Transportation Lincoln County (TLC) is a fully coordinated, public transportation system that operates as a branch of Lincoln County Government.  TLC provides transportation for human service agencies, the elderly, the disabled, and the general public of Lincoln County.

TLC offers point to point service, wheelchair accessible transportation service and a demand response service between 6:00 a.m. and 5:00 p.m. Monday through Friday, except county holidays.  

With the exception of the DASH, requests for services must be made at least 3 days prior to the scheduled trip for in county trips, and 5 days prior for out of county trips.  

Medicaid Transportation-Department of Social Services

  • For Authorization and approval for services-contact your DSS case worker at 704-732-0738.
  • To Schedule Transportation-contact the DSS Medicaid Transportation Coordinator at (704)732-3471.

Elderly or Disabled Transportation-Senior Services Department

  • For Authorization, approval for services, and to schedule transportation contact the Senior Services Transportation Coordinator at (704)736-8492.

Employment and Transportation Assistance Program – Department of Social Services

  • For Authorization, approval for services, and to schedule transportation contact the FNS E&T Coordinator at (704) 479-2061.

Veteran’s Transportation-Lincoln County Veteran Services

  • For Authorization, approval for services, and to schedule transportation contact Veteran Services at (704) 736-8506.

Public and Other Transportation Services-Transportation Lincoln County

  • To schedule transportation service requests, contact TLC Dispatch at (704)736-2030.
OPERATIONS/DISPATCH OFFICE
Monday-Friday (Except County Holidays) 5:30 AM – 5:30 PM
(704)736-2030
ADMINISTRATION OFFICE
Monday-Friday (Except County Holidays) 8 AM – 5 PM
(704)736-2030

Cancellations made less than 2 hours in advance may count as a NO SHOW. Three NO SHOWS within a 90 day period will result in the suspension of transportation services in accordance with the TLC and coordinating agencies’ policies.

COMMON QUESTIONS:

Are you a taxi service?  No.  Services are provided by appointment only.  

Is Transportation Free? Usually. Most people may qualify for transportation through an agency at no cost. The DASH is free for the general public.

How can I get transportation assistance?  Call the transportation office at 704-736-2030 and tell us what you need.  The transportation staff will explain available services and offer ways we may be able to help.  

Do You Transport Outside the County? Yes, primarily for medical appointments and the individual needing transportation must be a Lincoln County resident.  

SERVICE AREA/SCHEDULE OF SERVICE

In order for TLC to provide a cost effective and efficient transportation program for the residents of Lincoln County, passengers will need to use the following time frames when scheduling appointments:

Catawba County, including Hickory – Monday-Friday: Appointments for this area should be scheduled beginning after 9am and ending by 3pm. 

Charlotte - Monday, Wednesday, and Friday: Appointments for this area should be scheduled beginning after 9am and ending by 2pm 

Cleveland County, including Shelby – Monday-Friday: Appointments for this area should be scheduled beginning after 9am and ending by 3pm.

Gaston County, including Gastonia – Monday-Friday: Appointments for this area should be scheduled beginning after 9am and ending by 3pm.  

Huntersville – Tuesday and Thursdays:  Appointments for this area should be scheduled beginning after 9am and ending by 2pm 

Iredell County including Mooresville and Statesville – Tuesday and Thursdays:  Appointments for this area should be scheduled beginning after 9am and ending by 2pm

Salisbury and Asheville VA facilities – Salisbury on Tuesdays, Asheville on Thursdays: Appointments for these locations should be scheduled to begin after 9 am and end by 2 pm

Winston Salem, Raleigh, Durham, Chapel Hill - Tuesday or Thursday: Appointments for this area should be scheduled beginning after 9am and ending by 1pm